Have a question, feedback, or need support? Our team is ready to help you get the most out of Bigy.
Whether it's a technical issue, a feature idea, or just want to say hi — we're here for you. We typically respond within 24 hours on business days.
Monday – Friday, 9am – 6pm UTC
Usually within 24 hours
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Bigy uses advanced computer vision AI to analyze your photo, identify the dish, and instantly generate a shopping list. Just snap and let AI do the rest!
Bigy offers a free tier with core features including shopping list management and basic AI meal generation. Premium features may be available in future updates.
Our AI is trained on thousands of recipes and is highly accurate for common dishes. For niche or regional recipes, we recommend double-checking the list before shopping.
Yes! You can easily share lists with family members or roommates directly from the app. Collaborative real-time list editing is also supported.
No. Photos are processed in real time and deleted from our servers within 60 seconds. We do not store your meal images permanently. See our Privacy Policy for details.
Go to Settings → Account → Delete Account in the app. Or contact support@bigyapp.com and we'll handle it within 48 hours.